Statement of Warranty:
ZhongLi Warrants all the products manufactured by Zhongli to free
from defects in material and workmanship under normal use of a
period of 12 months or 36months after the date of the original
purchase price if repair or replacement is not possible of
practical, Zhongli warranty covers ONLY the product itself.
ZhongLi will assume no liability for labor costs, installation
costs, or other losses. Your warranty rights will be honored only
when the product has been installed and used properly as deemed by
ZhongLi , ZhongLi will not repair products damaged by improper use
or faulty installation.
In Case of breakage:
All order shipments leave our factory complete and in working
order, customer must report and damage within 7days of receipt of
order by sending digital photographs(.JPG) of damaged items.
Customer must retain damaged merchandise, package and shipping
containers until claim had been settled. Damage in transit is the
sole responsibility of the carrier, and any claim beyond this 7days
period will not be deemed valid by ZhongLi .
ZhongLi will accept returns for a refund within 30days of the
shipment of your order. Please note exceptions bellow:
Returns must be first acknowledged by ZhongLi PRIOR to return,
Please contact the related salesman in charge . All packages sent
to ZhongLi MUST have the initial sales invoice number issued and
printed clearly on the outsite of package, A lack thereof will
result in the item being immediately restocked and no credit or
refund will be issued. All returns must be made in their original
packaging with sufficient packing material. Modified or installed
items will not be accepted for return.
Thanks for your support to Zhongli !